1) Send us an email, telling us what you want. Please include your postal code if you are a Canadian, state if you are from the US or one of its dependencies, or country for international.
2) We calculate total cost and shipping to you.
3) If you accept the price, we will send you a PayPal or hyperWALLET invoice, or email invoice for cheque or M.O. if you are in CA/US (We do NOT accept Western Union Money orders or transfers).
4) Upon receipt of payment and full mailing address (if you didn't give it to us already), your items(s) will be on their way!
· Need a custom design? Contact us with your needs. We'll be happy to help!
· NOTE ON SUPPORT: Due to the large volume of email we receive, PC board circuits NOT of our design may incur a consultation fee if you require an unusually large amount of support building them. We have added notes on the PC board descritptions which are of more advanced designs that should not be attempted by beginners or those unfamiliar with the circuit they go in. Consultation fees are outlined here.
· Classic Valve Design currently accepts Canada Post and USPS *PINK* money orders, WebCheck (hyperWALLET), PayPal and its various associated payment forms. Canadian and American customers may also pay with a certified cheque cashable in US dollars. Certified cheques may take time to clear, depending on issuing institution and may be delayed up to 21 business days. DO NOT SEND CASH!!! for any reason under any circumstances. Even registered mail falls victim to mail theft!
· Currently we accept Canadian dollars at an exchange rate of: 0%.
· If paying via money order or certified cheque, please make it payable only to Gregg van der Sluys. Email us for our mailing address.
· Our WebCheck (hyperWALLET) and PayPal receiving addresses are different. Please contact us for the proper one.
· Money orders and certified cheques should be received within 7 business days of your accepting the total. After 10 business days (two calendar weeks), items reserved are returned to stock and go back into "first come, first serve" availability. If your payment arrives later due to postal delays and we can fill your order, great! If not, you have a choice of: 1) Having payment returned, 2) Filling a partial order and refunding the difference or 3) Place your missing items on backorder (up to 30 days unless you authorize a longer term).
· Warranty and returns. Doesn't meet your expectations? Kaput? Just plain hate it? Our products come with a warranty (except as outlined below). Classic Valve Design offers a ten (10) day money back guarantee (minus shipping costs). Please contact with details and for a Return Merchandise Authorization (RMA) number, as Classic Valve Design will not accept anything back without one. Note that shipping damage is NOT covered under Canada Post insurance or our warranty!
· Custom builds carry a warranty as on the invoice, but we cannot issue refunds on these. We can offer limited mods and tweaks within the warranty period.
· Deposits for custom builds are non-refundable. Please know what you want us to build for you before you leave a deposit and we order parts.
· Items that are prototypes are sold AS-IS.
· Shipping via Canada Post Airmail or Xpresspost is preferred and WILL AUTOMATICALLY BE INSURED TO ITS VALUE. Due to the recent postage increases, We make the odd exception for low valued items that can be shipped via lettermail within Canada. THESE ARE EXEMPT FROM ANY WARRANTY OR INSURANCE. PLEASE use insurable options whenever possible. Certain large or heavy items may only be sent internationally by courier and can cost several times more than the actual purchase price depending on your country.
· Shipping quotes are estimated with Canada Post's online calculator.
· Due to RoHS and electrical certification differences, our finished amps and preamps can't be shipped to any EU country. Parts, OK.
· Countries we can't ship to at all can be found here: www.international.gc.ca/sanctions/index.aspx
· Due to high postal losses, countries THAT MUST USE COURIER:
· Italy
· Cuba
· Mexico
· Anywhere in Central America
· Anywhere in South America
· Former SSR territories
· Macao
· Countries that can take MONTHS to receive even airmail:
· Australia
· New Zealand
· India
· Local pickup is OK. You will be contacted when your order is ready for pickup. Would you like fries with that?
« Customers are liable for any duties/taxes involved with international sales! »
« Purchases exceeding $2,000 CAD to destinations other than Canada, require extra export declaration paperwork and can add delays (length of time depends on the government red-tape). »
« Due to US Homeland Security requirements, Canada Post/courier companies require that shipments to the USA heavier than 60Lbs require we have your daytime telephone number and some approved method of identifying you. »
« Purchases exceeding $2,000 CAD to destinations other than Canada, require extra export declaration paperwork and can add delays (length of time depends on the government red-tape). »
« Due to US Homeland Security requirements, Canada Post/courier companies require that shipments to the USA heavier than 60Lbs require we have your daytime telephone number and some approved method of identifying you. »
· These terms are subject to change and further terms related to particular items will be on the product's page. Please check for updates.
